SlackThreadTriage: Unresolved Issue Escalator
Automatically flags and escalates Slack threads that go unresolved for 48+ hours, routing them to the right owner before they fall through the cracks.
The Problem
Engineering and support teams lose track of important discussions buried in Slack threads. Critical issues get deprioritized, customer problems go unaddressed for days, and there's no visibility into which threads actually need action. Teams waste time manually searching for 'forgotten' conversations instead of having a proactive system flag them.
Target Audience
Engineering teams, customer support teams, and product managers at mid-market SaaS companies (50-500 employees) using Slack as primary communication.
Why Now?
Remote/hybrid work has made Slack the source of truth for async work, but teams are drowning in notification fatigue and losing critical context. AI-driven triage is now accessible to solo builders via LLM APIs.
What's Missing
Slack's thread features lack proactive escalation logic. Existing project management tools don't integrate deeply with Slack's thread-native workflow. There's a gap between 'see all threads' and 'know which ones need action now.'
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